Shipping policy
Shipping Policy – Novel Memories
Order Processing
All orders are processed within 2–4 business days after payment is confirmed.
You will receive a confirmation email with tracking details once your order ships.
Orders are not shipped or delivered on weekends or public holidays.
Shipping Within Canada
We ship Canada-wide.
Estimated delivery time:
5–9 business days after dispatch.
Shipping times may vary depending on destination and carrier conditions.
Shipping to the United States
We offer shipping to 5 states of United States.
Estimated delivery time:
7–14 business days after dispatch.
Please note that cross-border shipments may experience delays due to customs processing.
Shipping Fees
Shipping fees are calculated at checkout based on your location and order size.
Any applicable customs duties, taxes, or import fees for US orders are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Tracking updates may take 24–48 hours to appear in the carrier’s system.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us at:
We will assist in resolving the issue promptly.
Incorrect Address
Customers are responsible for providing the correct shipping address at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.